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Monitoring Shell Script Causing DB Connectivity Errors On Gateway (Doc ID 2411318.1)

Last updated on JUNE 14, 2018

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Gateway disconnection from database  

We have a custom shell script that invokes EIM jobs and keeps checking EIM job status in a loop until completion.
The custom shell script is failing with below errors in GTWY logs:

[ODBC 20101 driver][20101]Error while trying to retrieve text for error ORA-12545

(secmgr.cpp (2773) err=4597538 sys=0) SBL-SEC-10018: [1076673536][ODBC 20101 driver][20101]Error while trying to retrieve text for error ORA-12545

(secmgr.cpp (2829) err=4597527 sys=0) SBL-SEC-10007: El nombre de usuario o la contraseña especificados no son correctos. Especifíquelos de nuevo.

ODBC connection from GTWY works fine. Direct EIM task invocation works fine.

Changes

 

Cause

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