Desktop Integration Siebel Agent Displays Firewall Setting Error
(Doc ID 2411607.1)
Last updated on APRIL 23, 2021
Applies to:
Siebel Public Sector Service - Version 17.0 [IP2017] and laterInformation in this document applies to any platform.
Symptoms
When trying to generate KWD scripts the following error was occurring:
"Cannot communicate with Desktop Integration Siebel Agent! Please check firewall settings of your machine and make sure it can connect to Siebel server.(SBL-UIJ-52896)"
Also the same error was occurring just after user login into application and while trying to open an attachment.
ERROR
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"Cannot communicate with Desktop Integration Siebel Agent! Please check firewall settings of your machine and make sure it can connect to Siebel server.(SBL-UIJ-52896)"
STEPS
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The issue can be reproduced at will with the following steps:
1. Install DISA
2. Login => SBL-UIJ-52896 error occurs
3. Navigate to service request list , drill down on a service request and select attachments sub view.
4. Try to add an attachment => SBL-UIJ-52896 error occurs
Collected DISA logs showed more errors:
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |