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Child Product Being Added and Deleted During Modify Order (Doc ID 2412159.1)

Last updated on JUNE 18, 2018

Applies to:

Siebel CRM - Version 8.1.1.14.15 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.15 [IP2014] version

ACTUAL BEHAVIOR
---------------
A new instance of the child product "Child Product1" gets added to the modify order.

EXPECTED BEHAVIOR
-----------------------
The product "Child Product1" is already available in the Asset so a new instance should not be added again

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Create an order which would add the the child product "Child Product1" 
2) Covert the order to asset  
3) Place an upgrade promotion Order
4) The child product "Child Product1" is present in new order with action code '-'.
5) Launch the configurator and child on Done button.

Result
2 instances of "Child Product1". 1 with action code Delete and one with action code Add



Changes

 

Cause

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