Automatically +0 Prefixed To Phone Number In IP 2017

(Doc ID 2412311.1)

Last updated on JUNE 18, 2018

Applies to:

Siebel CRM - Version 17.5 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.5 [IP2017] version, Upgrade

ACTUAL BEHAVIOR
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Phone format Prefix +0 in IP2017


EXPECTED BEHAVIOR
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Phone number gets saved as it is entered

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to application
2. Create a new account
3. Enter a 10 digit phone number
4. Step out of the record, it is getting prefixed with +0


Changes

 

Cause

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