My Oracle Support Banner

Promotionwebservice-Applyproductpromotion Does Not Apply Promotion Rules On The Promotion Component (Doc ID 2412314.1)

Last updated on FEBRUARY 06, 2019

Applies to:

Siebel CRM - Version 16.13 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.13 [IP2016] version, Order Management

ACTUAL BEHAVIOR
---------------
PromotionWebService-ApplyProductPromotion does not apply promotion rules on the promotion component.


EXPECTED BEHAVIOR
-----------------------
Promotion rules on the promotion component should be executed in case of non ui scenario as well

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Product Structure :-

Product Definitions of
Service 1
  -- ABC
  -- XYZ (Optional)


Product Definitions of
Service 2
  -- PQR Domain(Based on class)
  ------- PQR 50
  ------- PQR 100


Promotion Definitions of
Promotion
  -- Service 1
  -- Service 2 (Optional)
  --PQR-50(Def Card : 1)

Scenario from UI :-
Add Promotion in line items
Promotion
  |
  |--> Service 1
  |--> ABC

do edit promotion and add Service 2
Promotion
  |
  |--> Service 1
  |--> ABC
  |--> Service 2
  |--> PQR-50

Similar scenario using webservice :-
1. WS : PromotionWebService --> ApplyProductPromotion to add the promotion and its default products, we will see below hierarchy in response

expected :-
Promotion
|--> Service 1
|--> ABC
|--> Service 2
|--> PQR50



Promotion rule related PQR-50 not gets added



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.