Promotionwebservice-Applyproductpromotion Does Not Apply Promotion Rules On The Promotion Component
(Doc ID 2412314.1)
Last updated on FEBRUARY 06, 2019
Applies to:
Siebel CRM - Version 16.13 [IP2016] and laterInformation in this document applies to any platform.
Symptoms
On : 16.13 [IP2016] version, Order Management
ACTUAL BEHAVIOR
---------------
PromotionWebService-ApplyProductPromotion does not apply promotion rules on the promotion component.
EXPECTED BEHAVIOR
-----------------------
Promotion rules on the promotion component should be executed in case of non ui scenario as well
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Product Structure :-
Product Definitions of
Service 1
-- ABC
-- XYZ (Optional)
Product Definitions of
Service 2
-- PQR Domain(Based on class)
------- PQR 50
------- PQR 100
Promotion Definitions of
Promotion
-- Service 1
-- Service 2 (Optional)
--PQR-50(Def Card : 1)
Scenario from UI :-
Add Promotion in line items
Promotion
|
|--> Service 1
|--> ABC
do edit promotion and add Service 2
Promotion
|
|--> Service 1
|--> ABC
|--> Service 2
|--> PQR-50
Similar scenario using webservice :-
1. WS : PromotionWebService --> ApplyProductPromotion to add the promotion and its default products, we will see below hierarchy in response