Siebel IP17: SES Migration Installation Stuck

(Doc ID 2412387.1)

Last updated on JUNE 18, 2018

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.0 [IP2017] version, Upgrade

When attempting to perform a migration upgrade from Siebel IP2015 to IP2017,
the following error occurs.

ERROR
-----------------------
The errors in logs are:
java.lang.OutOfMemoryError: GC overhead limit exceeded
  at java.io.UnixFileSystem.list(Native Method)
  at java.io.File.list(File.java:1122)
  at com.oracle.siebel.migration.PatchFiles.processDir(PatchFiles.java:122)
  at com.oracle.siebel.migration.PatchFiles.processDir(PatchFiles.java:124)
  at com.oracle.siebel.migration.PatchFiles.processDir(PatchFiles.java:124)
  at com.oracle.siebel.migration.PatchFiles.processDir(PatchFiles.java:124)
  at com.oracle.siebel.migration.PatchFiles.printFiles(PatchFiles.java:104)
  at com.oracle.siebel.migration.view.SiebelCloneConfig.checkCustomerModifiedFiles(SiebelCloneConfig.java:111)
  at com.oracle.siebel.migration.view.SiebelCloneConfig.startMigrate(SiebelCloneConfig.java:80)
  at com.oracle.siebel.pages.InstallProgressPage$2.run(InstallProgressPage.java:475)
  at java.lang.Thread.run(Thread.java:745)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Start the Siebel IP2017 migration process
2. Observer the java errors

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users will not receive the Siebel IP2017 Upgrade project on time.

Changes

 

Cause

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