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BI Publisher PDF Generation Fails When Unicode Chars Used (Doc ID 2412606.1)

Last updated on JUNE 20, 2018

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Reports

When attempting to run BIP PDF report from siebel application, the following error occurs.


ERROR
-----------------------
BI Publisher engine failed to generate report. (SBL-RPT-50524)

SBL-EAI-04308: Operation 'runReport' of Web Service 'http://xmlns.oracle.com/oxp/service/v11/PublicReportService.PublicReportServiceService' at port 'PublicReportService_v11' failed with the following explanation: "oracle.xdo.webservice.exception.OperationFailedException: PublicReportService::generateReport for reportAbsolutePath [/SiebelCRMReports/Certificate Preview Report - Basic.xdo] failed: due to java.lang.ArrayIndexOutOfBoundsException: -1".


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run report with specific data from Siebel or from BI Publisher desktop with specific data

2. Same works fine with RTF output or HTML


BUSINESS IMPACT
-----------------------
Reports can not be run, affecting user functionality who is not able print reports for review the information

Changes

 

Cause

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