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BI Publisher PDF Generation Fails When Unicode Chars Used (Doc ID 2412606.1)

Last updated on JUNE 20, 2018

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.


On : 15.18 [IP2015] version, Reports

When attempting to run BIP PDF report from siebel application, the following error occurs.

BI Publisher engine failed to generate report. (SBL-RPT-50524)

SBL-EAI-04308: Operation 'runReport' of Web Service '' at port 'PublicReportService_v11' failed with the following explanation: "oracle.xdo.webservice.exception.OperationFailedException: PublicReportService::generateReport for reportAbsolutePath [/SiebelCRMReports/Certificate Preview Report - Basic.xdo] failed: due to java.lang.ArrayIndexOutOfBoundsException: -1".

The issue can be reproduced at will with the following steps:
1. Run report with specific data from Siebel or from BI Publisher desktop with specific data

2. Same works fine with RTF output or HTML

Reports can not be run, affecting user functionality who is not able print reports for review the information




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