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Calendar Repeating Events are not Displayed in Field Service Dispatch Board (Doc ID 2412765.1)

Last updated on JUNE 19, 2018

Applies to:

Siebel Field Service - Version 16.10 [IP2016] to 18.5 [Release V16 to V17]
Information in this document applies to any platform.

Symptoms

On : 16.10 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Calendar Repeating Events are not displayed in Field Service Dispatch Board

EXPECTED BEHAVIOR
-----------------------
Calendar Repeating Events should be displayed in Field Service Dispatch Board

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Set SADMIN Service Region ( For example, "ESM Service" )

2. Create a calendar repetitive action : "Test Repetitive actions In Dispatch Board"
 Set frequency to Daily, but it could be any frequency
 Set a couple of occurrences, for example from Monday to Friday

3. Go to Activity "Test Repetitive actions In Dispatch Board"
Set its status to any value that allows its display in Dispatch Board, for
example Assigned

4. Go to Dispatch Board and choose SADMIN's service region, ie "ESM Service"
5. Only the first occurrence of the repetitive action is displayed in Dispatch Board
 Others are not displayed, so the associated slots appear as available but this is not the case!

 

Changes

 

Cause

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