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First and Previous Record Set Arrows Are Enabled When Column Is Locked In List Applet For First Record (Doc ID 2413751.1)

Last updated on AUGUST 22, 2018

Applies to:

Siebel CRM - Version 17.6 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.6 [IP2017] version, Client Functionality

ACTUAL BEHAVIOR
---------------
First and Previous Navigation Record Set is enabled for First record in List applet when column is locked


EXPECTED BEHAVIOR
-----------------------
First and Previous Navigation Record Set should be disable for First record in List applet even column is locked

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Scenario #1: Only one record displayed on any List Applet.

Steps to reproduce:

1) Get to a Service Request list applet

2) Query for one Service Number
Note the navigation record set controls arrows are disabled.
This is expected, since there are no other records to navigate on the current query.

3) Lock the second column.

4) All navigation record set control arrows turn into enabled which is not an expected behavior where First and Previous Record Set should be disable

5) Unlock the column.

6) Navigation record set control arrows still remain enabled.
They will be disabled again, only if the applet is refreshed ("Refine Query).

Scenario #2: Many records displayed on any List Applet.

Steps to reproduce:

1) Get to a Service Request list applet , and many records displayed.
Note the navigation record set controls arrows << & < are disabled.
This is expected, since the focus in on the first record of the query subset.

2) Lock the second column.

3) All navigation record set control arrows turn into enabled.
Note the focus is still on the first record in the list.
Expected: << & < should remain disabled

Undesired behavior is seen in below steps

Scenario #1 - Step 4)
Scenario #2 - Step 3)


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users get confused with navigation record set arrows enabled in applet

Changes

 

Cause

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