If move the record (GotoNext/GotoPrevious) after clearing the column value on the list applet, the value of the moved record will also be cleared.
(Doc ID 2414887.1)
Last updated on APRIL 01, 2024
Applies to:
Siebel CRM - Version 16.18 [IP2016] and laterInformation in this document applies to any platform.
Symptoms
Problem Summary
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If move the record after clearing the column value on the list applet, the value of the moved record will also be cleared.
Problem Description
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Reproduction procedure
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1. Open the My Contact Screen.
2. Fill the "Mr/Ms" column value for all records.
3. Select an appropriate record and clear the value of Mr/Ms.
4. Immediately, press "Ctrl+Down Allow" or "Ctrl+Upper Allow".
5. Focus record will be changed and "Mr/Ms" value will be cleared.
Cause
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In this Document
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Cause |
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