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Multiple Records Created In IIR NSA Table For A Single Entry In Siebel UCM Application (Doc ID 2416740.1)

Last updated on JUNE 28, 2018

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, System Admin

ACTUAL BEHAVIOR
---------------
The IIR NSA table is receiving multiple records from Siebel when a record in Siebel is created/updated/deleted

EXPECTED BEHAVIOR
-----------------------
One record only should be added to the IIR NSA table when a record in Siebel is updated/deleted/created.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set up IIR and Siebel for use in DQ
2. Create/update/delete a record in Siebel
3. Multiple records are added to the NSA table

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, too many records are added to the NSA table, which the synchroniser does not pick up. DQ therefore is not processing.

Changes

 

Cause

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