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Document Server Error While Generating a Document : The file xxxx.doc could not be found on any specified file system.(SBL-UIF-00230) (Doc ID 2417061.1)

Last updated on JUNE 28, 2018

Applies to:

Siebel eAutomotive - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Client Functionality

When attempting to generate the existing document, I am getting this error:

the following error occurs.

ERRORS ENCONTERED:
-----------------------
The file Test_Repo_Form.doc could not be found on any specified file system.(SBL-UIF-00230)

The path 'D:\Siebel_15\siebfile\userpref' does not exist or is not a directory.


...D:\Siebel_15\siebfile\userpref\SADMIN&Siebel Sales Enterprise.spf: Preference file directory not found.

Changes

 In this case if I customer ran the siebsrv manually, the document was generated fine,  but it did not - if ran as a service.

Cause

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