Unable To Edit Web Layout In Web Tools

(Doc ID 2417164.1)

Last updated on JULY 03, 2018

Applies to:

Siebel CRM - Version 18.5 and later
Information in this document applies to any platform.

Symptoms

Problem Summary
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Unable to edit web layout in web tools

Problem Description
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After upgrading to 18.5, we cannot edit web layout in web tools. When we query an applet and press the "pencil" button to edit web layout, it opens another applet in the edit web layout page, but not the queried and highlighted one.

Checking the detailed issue, when clicking the pencil button, the applet list is re-searched without search conditions. So, always 'Contact Quota Period List Applet' applet is shown on Editor view.

Changes

 

Cause

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