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Bounce Status In S_CAMP_CON Is Not Being Updated Accordingly (Doc ID 2418308.1)

Last updated on JULY 02, 2018

Applies to:

Siebel Marketing - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, Siebel Marketing

Bounce Status in S_CAMP_CON is not being updated accordingly

Emails are being bounced but Status in S_CAMP_CON is not being updated accordingly

The issue can be reproduced at will with the following steps:
1. Set the bounce email address in esd.properties:
esd.bounceAddress=<valid email>@<valid.domain>com - e.g: john.smith@domain.com
2. Configure a Campaign using an invalid Email Address - e.g: praxxxxxxxxxxxxxxxxxxx@yahoo.com
3. Load and Launch it
4. Email is bounced and bounce message is received by the email address configured in esd.bounceAddress parameter
5. However, the Status in the related Campaign contact is not updated accordingly.


Changes

 

Cause

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