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Possible Causes for "Invalid Gateway Host Name And/or HTTPS Port" Error When Configuring The Security Profile in SMC (Doc ID 2418714.1)

Last updated on SEPTEMBER 17, 2018

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

"Invalid Gateway Host Name And/or HTTPS Port" error in SMC while configuring gateway.

Errors in $AI/logs/CommonLoggerLog.log:

Error 1:

2018-09-03 15:58:14,254 [INFO] - com.siebel.swsm.rest.SpecReaderAndAssimilator:fileFinder siebelfilemigrationspec.json

2018-09-03 15:58:14,254 [INFO] - com.siebel.swsm.rest.SpecReaderAndAssimilator:fileFinder siebelmigrationspec.json

2018-09-03 15:58:14,254 [INFO] - com.siebel.swsm.rest.SpecReaderAndAssimilator:fileFinder siebelsecurityprofilespec.json

2018-09-03 15:58:52,958 [INFO] - com.siebel.swsm.config.CloudSourcedConfigReader:getCGHost Entered getCGHost.

2018-09-03 15:58:52,958 [INFO] - com.siebel.swsm.config.CloudSourcedConfigReader:getCGHost Entered getCGHost.

2018-09-03 15:58:52,989 [INFO] - com.siebel.swsm.config.CloudSourcedConfigReader:getCGHost Exited getCGHost.

2018-09-03 15:58:52,989 [INFO] - com.siebel.swsm.config.CloudSourcedConfigReader:getCGHost Exited getCGHost.

2018-09-03 16:00:46,194 [ERROR] - com.siebel.swsm.config.CloudSourcedConfigReader:getCGHeartBeatWithResponse Error occured while parsing siebsrvr property file or config data is missing in that fileConnection timed out: connect

Error 2:

config data is missing in that filejava.security.cert.CertificateException: No subject alternative DNS name matching d1tmditlvsta51 found.

2018-08-09 20:32:15,888 [ERROR] - com.siebel.swsm.config.CloudSourcedConfigReader:getCGHeartBeatWithResponse Error occured while parsing siebsrvr property file or config data is missing in that fileReceived fatal alert: certificate_unknown

2018-08-09 20:40:21,204 [ERROR] - com.siebel.swsm.config.CloudSourcedConfigReader:getCGHeartBeatWithResponse Error occured while parsing siebsrvr property file or config data is missing in that fileReceived fatal alert: certificate_unknown

2018-08-09 20:43:36,970 [ERROR] - com.siebel.swsm.config.CloudSourcedConfigReader:getCGHeartBeatWithResponse Error occured while parsing siebsrvr property file or config data is missing in that fileReceived fatal alert: certificate_unknown

2018-08-09 20:53:08,957 [INFO] - com.siebel.swsm.config.CloudSourcedConfigReader:getCGHost Entered getCGHost.

Changes

 

Cause

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