Error retrieving next record from the database.(SBL-DBC-00104) in Communication Tab

(Doc ID 2419963.1)

Last updated on JULY 06, 2018

Applies to:

Siebel Financial Services CRM - Version 8.1.1.6 SIA [21233] and later
Information in this document applies to any platform.

Symptoms

Error retrieving next record from the database.(SBL-DBC-00104) in Communication Tab

Users are getting the error "Error retrieving next record from the database.(SBL-DBC-00104)" when clicked on the Communication tab as it is trying to display the content of the email. This happens on and off and noticed that at the DB level, there are some special characters in the content of the email. 

Steps to replicate the issue

1. Navigate to Communications Screen
2. Above error is displayed intermittently
3. At DB level, the special characters are displayed as question marks.
4. Clearing the special characters allows application to render the GUI properly.

Changes

 

Cause

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