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When Dragging an Email from Outlook, .msg File Saved into the Local Disk is Not Getting Deleted Automatically (Doc ID 2420539.1)

Last updated on JULY 09, 2018

Applies to:

Siebel CRM - Version 16.8 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.8 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
When dragging an email from Outlook, .msg file saved into the local disk is not getting deleted automatically. This issue is specific to IE11 and occurs in a particular case when if Outlook is closed first,before the browser, then the temporary file is never deleted. 





EXPECTED BEHAVIOR
-----------------------
When dragging an email from Outlook, the email will be temporarily saved into the local disk and be kept for certain period of time (10 minutes as a default), then deleted automatically.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Drag an email from Outlook to Siebel.
2. A .msg file is created into user's AppData\Local\Temp folder
3. Wait 10 minutes. you will see that the temporary file is not deleted



Cause

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