Java Business Service Error Caused By Special Characters

(Doc ID 2420600.1)

Last updated on JULY 09, 2018

Applies to:

Siebel CRM - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms


Java Business Service fails when it gets any message containing special characters with the following error:
EAITransport EAITransportDebug 4 000000785aa01645:0 2018-04-29 11:23:04 CSSJavaBusinessService::UnMarshalOutput: Error DecodeFromString FAILED
ObjMgrBusServiceLog Error 1 000000785aa01645:0 2018-04-29 11:23:04 (javabsvc.cpp (536)) SBL-EAI-05000: Business Service call returned error code <?> and message: <?>

Changes

 

Cause

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