Reports Upload fail due to JDK missing

(Doc ID 2421022.1)

Last updated on JULY 10, 2018

Applies to:

Siebel Reports - Version 8.1.1.11.10 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.10 [IP2013] version, Reports

Reports upload issue after successful integration of BIP 12c with Siebel 16



ERROR
-----------------------
Exception in Java Business Service in stage <?> : <?>(SBL-EAI-05001)

(javabsvc.cpp (448)) SBL-EAI-05001: Exception in Java Business Service in stage During Invoke : JVM Exception:java.lang.NoClassDefFoundError: JVM Exception:java.lang.NoClassDefFoundError: oracle/apps/xdo/common/log/Logger




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Integrate BIP with Siebel
2. Login to BIP with sadmin to check if integration is successful
3. Upload reports

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete integration.

Changes

 Fresh integration of BIP12c with Siebel 16.19

Cause

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