My Oracle Support Banner

Reports Upload fail due to JDK missing (Doc ID 2421022.1)

Last updated on APRIL 04, 2025

Applies to:

Siebel Reports - Version 8.1.1.11.10 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Reports upload issue after successful integration of BIP 12c with Siebel 16


ERROR
-----------------------
Exception in Java Business Service in stage <?> : <?>(SBL-EAI-05001)

(javabsvc.cpp (448)) SBL-EAI-05001: Exception in Java Business Service in stage During Invoke : JVM Exception:java.lang.NoClassDefFoundError: JVM Exception:java.lang.NoClassDefFoundError: oracle/apps/xdo/common/log/Logger



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Integrate BIP with Siebel
2. Login to BIP with sadmin to check if integration is successful
3. Upload reports


Changes

 Fresh integration of BIP12c with Siebel 16.19

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.