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Product Favorite Is Creating A New Order Instead Of Creating Only Line Item (Doc ID 2421285.1)

Last updated on JULY 10, 2018

Applies to:

Siebel CRM - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.19 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
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Product favorite is creating a new order instead of creating only line item

EXPECTED BEHAVIOR
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Use Product Favorite functionality to create line items in the existing order

STEPS
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The issue can be reproduced at will with the following steps:
1- Create a new favorite to have one of the products
2- Go to Service Order list, create one order
3- Go to Catalog view and select Favorite
4- Click on Add Items

Result: Siebel creates a new order and associate favorite in that instead of creating line items in the existing order


Changes

 

Cause

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