Product Favorite Is Creating A New Order Instead Of Creating Only Line Item
(Doc ID 2421285.1)
Last updated on JULY 10, 2018
Applies to:
Siebel CRM - Version 16.19 [IP2016] and laterInformation in this document applies to any platform.
Symptoms
On : 16.19 [IP2016] version, Client Functionality
ACTUAL BEHAVIOR
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Product favorite is creating a new order instead of creating only line item
EXPECTED BEHAVIOR
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Use Product Favorite functionality to create line items in the existing order
STEPS
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The issue can be reproduced at will with the following steps:
1- Create a new favorite to have one of the products
2- Go to Service Order list, create one order
3- Go to Catalog view and select Favorite
4- Click on Add Items
Result: Siebel creates a new order and associate favorite in that instead of creating line items in the existing order
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |