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Siebel IP 2016 PS 18 において、ログアウト時に OM が異常終了します (Doc ID 2421655.1)

Last updated on SEPTEMBER 08, 2020

適用範囲:

Siebel CRM - バージョン 16.18 [IP2016] 以降
この文書の内容はすべてのプラットフォームに適用されます。

現象

Siebel IP 2016 PS 18 にアップグレード後、OM アプリケーションでログアウト時に異常終了が発生します。異常終了時、以下の様なコールスタックが見られます:

コールスタック (発生例1):

CSSBusObj::Release()
CSSSWEFrameMgrInternal::Cleanup()
CSSSWECmdProcessor::Cleanup()
CSSSWECmdProcessor::EventPreReLogin()
CSSServiceSWEIface::EventPreReLogin()
CSSModel::EventPreReLogin()
CSSModel::ReLogin()
CSSSWELoginMgr::SwitchUser()
CSSSWELoginMgr::ProcessCallBack()
CSSSWECmdProcessor::ProcessCallBack()
CSSSWECmdProcessor::ProcessCommand()
CSSServiceSWEIface::Request()
CSSServiceSWEIface::DoInvokeMethod()
CSSService::InvokeMethod()
CSSSIOMSession::ModInvokeSrvcMethod()
CSSSIOMSession::RPCMiscModel()
CSSSIOMSession::HandleRPC()

fdr 出力 (発生例1):

373076 1518953881 60935024 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_DSTR BusComp Destruction -551731584 0 Search Results VBC
373077 1518953881 60935024 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_EMPTY_WS BusComp Empty WorkSet -551731584 0 Search Results VBC
373078 1518953881 60935024 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_RELEASE SqlObj Release -550214008 0 Search Results VBC
373079 1518953881 60935024 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_SQLOBJ Cache SqlObj -550214008 0 Search Results VBC
373080 1518953881 60935024 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_DSTR BusComp Destruction -569093552 0 Alarm Reminder VBC
373081 1518953881 60935024 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_EMPTY_WS BusComp Empty WorkSet -569093552 0 Alarm Reminder VBC
373082 1518953881 60935024 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction -569093552 -566179808 Alarm Reminder VBC
373083 1518953881 60935024 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_RELEASE SqlObj Release -549946384 0 Alarm Reminder VBC
373084 1518953881 60935024 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_SQLOBJ Cache SqlObj -549946384 0 Alarm Reminder VBC
373085 1518953881 60935024 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0

 

コールスタック (発生例2):

CSSBusObj::Release()
CSSSWEFrameMgrInternal::Cleanup()
CSSSWEFrameMgrInternal::~CSSSWEFrameMgrInternal()
CSSSWEFrameMgrInternal::~CSSSWEFrameMgrInternal()
CSSSWECmdProcessor::Cleanup()
CSSSWECmdProcessor::~CSSSWECmdProcessor()
CSSSWECmdProcessor::~CSSSWECmdProcessor()
CSSServiceSWEIface::~CSSServiceSWEIface()
CSSServiceSWEIface::~CSSServiceSWEIface()
CSSService::Release()
CSSModel::CleanupServices()
CSSModel::DoLogout()
CSSModel::Logout()
CSSModel::Release()
CSSSIOMSession::Logoff()
CSSSIOMSession::~CSSSIOMSession()
CSSSIOMSession::~CSSSIOMSession()
CSSSIOMSession::Release()

fdr 出力 (発生例2):

22066040 1519920127 2292185968 Fdr_CSS Communications Server Service FdrSub_CSS_CCBS Communications Client Business Service 1805999536 0 InvokeMethod ShellUIExit
22066041 1519920127 2292185968 Fdr_SCRIPT Generic Scripting Engine FdrSub_SCRIPT_FREE Object Deallocation 1800508488 1804982576
22066042 1519920127 2292185968 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_DSTR BusSvc Destruction 1805998760 0 Web Engine User Agent
22066043 1519920127 2292185968 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_DSTR BusSvc Destruction 1802214088 0 Web Engine State Properties
22066044 1519920127 2292185968 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_USER_PREF_SAVE Save User Preference 1800505552 0 /app/sbl/siebfs/userpref/TBIMOPA1&Siebel Power Communications.spf Begin
22066045 1519920127 2292185968 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_DSTR BusComp Destruction 1803584608 0 Search Results VBC
22066046 1519920127 2292185968 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_EMPTY_WS BusComp Empty WorkSet 1803584608 0 Search Results VBC
22066047 1519920127 2292185968 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_RELEASE SqlObj Release -1802010920 0 Search Results VBC
22066048 1519920127 2292185968 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_CACHE_SQLOBJ Cache SqlObj -1802010920 0 Search Results VBC
22066049 1519920127 2292185968 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0

  

 

変更点

 この問題は、Siebel IP 2016 PS 18 を適用後に発生します。

原因

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