OM Crash When Logging Out With Invisible CTI Popup

(Doc ID 2422477.1)

Last updated on JULY 12, 2018

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

OM crashes with the following scenario:

(1) User clicks CTI toolbar button to open a popup applet.

(2) The popup applet fails to open.

(3) User clicks other CTI toolbar button to open a different popup applet. Then client hangs up.

(4) After the control is back, try to logout. OM crashes.

Cause

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