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SBL-UIF-00317 Error On Most View Navigation On Newly Installed 16.19 Environment (Doc ID 2422519.1)

Last updated on JULY 12, 2018

Applies to:

Siebel Tools - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

After completing installation of IP2016 with patchset 19, an user can log into Siebel Web Client, but when going to most views, it ends up with SBL-UIF-00317 error.

For example, when trying to go to Service Request List View, the following error is displayed.

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ObjMgrLog Error 1 000000025b3a0af0:0 2018-07-02 16:29:17 (swefrmgr.cpp (7452)) SBL-UIF-00317: Cannot load the runtime class: 'CSSSWELSSRDialogFrame' for applet: 'Service Request Detail Applet'
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Cause

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