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IP 17 - Test Automation Scripts Not Displayed In The Client Application. (Doc ID 2422533.1)

Last updated on JULY 12, 2018

Applies to:

Siebel CRM Call Center - Version 18.5 and later
Information in this document applies to any platform.

Symptoms

On : 18.5 version, Installation

ACTUAL BEHAVIOR
---------------
Test Scripts not displayed in the client application.

After recording the steps using the Camcorder icon and clicking on the Generate icon, customer could see popup showing the number of scripts generated, but, when clicking on the Scripts icon, generated scripts in the Scripts view was not displayed.

Scripts are generated in the kwd folder on the server.

EXPECTED BEHAVIOR
-----------------------
Test Scripts Should be displayed in the client application.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Start application with AutoOn
2. Click on camcorder and record some navigation
3. Script is generated and popup is displayed as well as files under kwd folder

4. Check Script view, no script is displayed

BUSINESS IMPACT
-----------------------
Upgrade and tests can not proceed.

Changes

 

Cause

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