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TriggerUPTEvent Not Settings Event Source And Sub Name (Doc ID 2423093.1)

Last updated on JULY 14, 2018

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

TriggerUPTEvent not setting "Event Source" and "Event Sub name", when using scripting.
I.E. Usage Pattern Tracking > Application Programming Interfaces for Usage Pattern Tracking > Server Script Application Programming Interface

...even though bookshelf states:
   > The Event Sub name property is a value that you specify. You can specify no value.
   > The Event Source property is a value that you specify. The default value is Server Script.



STEPS
-----------------------

CONTEXT: SIS Account List Applet

CODE:

 

..and RESULTS:

This is shown in the UPT logs at : C:\Siebel\ses\siebsrvr\upt\SADMIN - Manual;Siebel Universal Agent;0-1;srvr15980408944743100;Application;Siebel Universal Agent;UPTServerScript;;0#NewRecord;Server Script;05/22/2018 13:57:58;;SADMIN;23057;Task:WebApplet_PreInvokeMethod

The "UPTServerScript;;0#NewRecord;Server Script" shows this fires and the csv indicates that this is correct, the script has been run and UPT triggered.
… there is no event sub name (this is blank, next to UPTServerScript)
...and source should be “SIS Account List Applet”.



Cause

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