Bug 27840265 : Lots Of Context Error When Selecting Service Region After Sorting

(Doc ID 2424966.1)

Last updated on JULY 19, 2018

Applies to:

Siebel Field Service - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Field Service

Lots of context when selecting service region in OUI DB

Dear support team,

In Siebel OUI IP15PS18, our users raised an issue when using OUI Dispatch Board.
I reproduced the same error in Vanila OOB.

ERROR
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An error happened during restoring the context for requested location.(SBL-UIF-00313)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Navigate to Dispatch Board
2) If no service region is selected, select a service region with employees
3) Sort left pane (the one showing employees) by clicking on a header column
4) Re-open the Service Region pick applet and try to select another service region than the one selected


Changes

 

Cause

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