How does Siebel CTI Integration With VoIP Provider work?

(Doc ID 2425144.1)

Last updated on JULY 19, 2018

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.
We have a VoIP Provider(a company named 8 X 8) and we want to implement CTI in our call center. I've seen CTI implementations using Avaya and Genesis but not with a VoIP provider. Can you please provide some documentation or guidance on how to implement CTI in this case?


How to integrate and use 3d party VoIP functionality with Siebel CTI .


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