How does Siebel CTI Integration With VoIP Provider work?

(Doc ID 2425144.1)

Last updated on JULY 19, 2018

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.
We have a VoIP Provider(a company named 8 X 8) and we want to implement CTI in our call center. I've seen CTI implementations using Avaya and Genesis but not with a VoIP provider. Can you please provide some documentation or guidance on how to implement CTI in this case?

Goal

How to integrate and use 3d party VoIP functionality with Siebel CTI .
 

Solution

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