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CommSessionMgr Crash due to CTI driver (Doc ID 2425387.1)

Last updated on JULY 20, 2018

Applies to:

Siebel CTI - Version 15.10 [IP2015] and later
Information in this document applies to any platform.


On : 15.10 [IP2015] version, CTI

From time to time customer is experiencing CommSessionMgr crashes in their production environment.

in normal working condition the Communication Session Manager component should not crash.

The issue can be reproduced at will with the following steps:
1. setup CTI
2. all CTI users are working in Siebel
3. suddenly from time to time you can notice a Communication Session Manager component crash


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