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CommSessionMgr Crash due to CTI driver (Doc ID 2425387.1)

Last updated on JULY 20, 2018

Applies to:

Siebel CTI - Version 15.10 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.10 [IP2015] version, CTI

ACTUAL BEHAVIOR
---------------
From time to time customer is experiencing CommSessionMgr crashes in their production environment.



EXPECTED BEHAVIOR
-----------------------
in normal working condition the Communication Session Manager component should not crash.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. setup CTI
2. all CTI users are working in Siebel
3. suddenly from time to time you can notice a Communication Session Manager component crash


Cause

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