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Generate Proposal Fails with "No Document is Open" (Doc ID 2425486.1)

Last updated on FEBRUARY 07, 2019

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

CURRENT BEHAVIOR:

After setting up Document server component and defining proposal template with bookmarks, the document was generating but the bookmark were not replace with the field content.

Document server log shows the following error:

 

The same "GetActiveDocDispatch: This command is not available because no document is open." error occurs also when generating Correspondence.

EXPECTED BEHAVIOR

Proposal should be generated successfully and the bookmark should be replaced with the field content set in proposal mapping




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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