My Oracle Support Banner

Updates Made To The Activity Record Are Not Getting Saved. (Doc ID 2426287.1)

Last updated on SEPTEMBER 25, 2018

Applies to:

Siebel CRM Call Center - Version 17.4 [IP2017] and later
Information in this document applies to any platform.

Symptoms

Updates made to the activity records are not getting saved when changing the owner field.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Navigate to 'Activity List View'
1) Create a new Activity or update an existing activity
2) Update few fields in Activity record(under Activity Form Applet). Example: update the Comments, Duration etc
3) Now Change the Owner field
4) Observer the updates done in step 2 are deleted.



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.