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Newly Installed Doc Server in Upgraded 16.19 Environment Will Not Start. Can't Initialize Db Env. (Doc ID 2426762.1)

Last updated on JULY 24, 2018

Applies to:

Siebel CRM - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.19 [IP2016] version, System Admin

Newly installed Doc Server will not start. Can't initialize db env.

After installed a new Doc server (16.19) in the upgraded env. The service starts but the logs show
DBCLog DBCLogError 1 000022b85b48009a:0 2018-07-13 14:03:44 [tp][ODBC Oracle driver][Oracle]ORA-01017: invalid username/password; logon denied

GenericLog GenericError 1 000022b85b48009a:0 2018-07-13 14:03:44 (srbthrd.cpp (4106) err=2097168 sys=0) SBL-SRM-00016: Unable to initialize the Database environment -- Unable to connect to DB (data ops)

GenericLog GenericError 1 000022b85b48009a:0 2018-07-13 14:03:44 (srbmtsrv.cpp (86) err=2097168 sys=0) SBL-SRM-00016: Unable to initialize the Database environment -- Unable to connect to DB (data ops)

SrbLayerLog Error 1 000022b85b48009a:0 2018-07-13 14:03:44 Main Init fails

srvrmgr connect fine, odbcsql connect fine.

ERROR
-----------------------
SBL-SRM-00016, ORA-01017




Changes

 Environment upgraded to 16.19

Cause

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