My Oracle Support Banner

JAWS Not Reading Search Results Displayed After Siebel UI Query (Doc ID 2427272.1)

Last updated on SEPTEMBER 14, 2021

Applies to:

Siebel CRM - Version 16.15 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.15 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
JAWS not reading search results displayed after Siebel UI query

The behavior can be reproduce all the time with following steps:

1. Login to Siebel application in IE11 browser
2. Goto Service > Service Requests List
3. Copy any sr# (eg:  31-69615710)
4. Press alt + q
5. Paste copied sr# in step 3
6. Tab out and hit enter
JAWS announces no results

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.