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Siebel Open UI Getting Error While Navigating Between The View Through Site Map (Doc ID 2427284.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel Call Center - Version 15.17 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.17 [IP2015] version, Client Functionality

Siebel Open UI page not rendering correctly.

ERROR
-----------------------
Uncaught TypeError: Cannot read property 'data' of undefined
  at Z.SiebelAppFacade.PhysicalRenderer.Z.EndLife (phyrenderer.js?_scb=:39)
  at n.SiebelAppFacade.BasePM.y.EndLife (pmodel.js?_scb=:39)
  at u.SiebelApp.S_App.Applet.u.EndLife (applet.js?_scb=:39)
  at s.SiebelApp.S_App.View.s.EndLife (view.js?_scb=:39)
  at a7.SiebelApp.S_App.a7.ClearMainView (applicationcontext.js?_scb=:1)
  at a7.SiebelApp.S_App.a7.ClearExistingViewAndBO (applicationcontext.js?_scb=:1)
  at a7.SiebelApp.S_App.a7.InitializeBO (applicationcontext.js?_scb=:1)
  at a7.W (applicationcontext.js?_scb=:1)
  at a7.SiebelApp.S_App.a7.GetFilesAndProcessObjectInfo (applicationcontext.js?_scb=:1)
  at a7.SiebelApp.S_App.a7.DelegateResponse (applicationcontext.js?_scb=:1)

 

STEPS

-----------------------
The issue can be reproduced at will with the following steps:
- Navigate to Email - Communication (Inbound Item Body View)
- Click on Site map
- select any view 

Cause

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In this Document
Symptoms
Cause
Solution
References


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