Siebel Open UI Getting Error "Uncaught TypeError: Cannot read property 'data' of undefined" While Navigating Between The View Through Site Map (Doc ID 2427284.1)

Last updated on JANUARY 28, 2025

Applies to:

Symptoms

Siebel Open UI page is not rendering correctly.

ERROR
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Uncaught TypeError: Cannot read property 'data' of undefined
  at Z.SiebelAppFacade.PhysicalRenderer.Z.EndLife (phyrenderer.js?_scb=:39)
  at n.SiebelAppFacade.BasePM.y.EndLife (pmodel.js?_scb=:39)
  at u.SiebelApp.S_App.Applet.u.EndLife (applet.js?_scb=:39)
  at s.SiebelApp.S_App.View.s.EndLife (view.js?_scb=:39)
  at a7.SiebelApp.S_App.a7.ClearMainView (applicationcontext.js?_scb=:1)
  at a7.SiebelApp.S_App.a7.ClearExistingViewAndBO (applicationcontext.js?_scb=:1)
  at a7.SiebelApp.S_App.a7.InitializeBO (applicationcontext.js?_scb=:1)
  at a7.W (applicationcontext.js?_scb=:1)
  at a7.SiebelApp.S_App.a7.GetFilesAndProcessObjectInfo (applicationcontext.js?_scb=:1)
  at a7.SiebelApp.S_App.a7.DelegateResponse (applicationcontext.js?_scb=:1 

STEPS

-----------------------
The issue can be reproduced at will with the following steps:

- Navigate to Email - Communication (Inbound Item Body View)
- Click on Site map
- select any view 

Changes

Cause

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