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Not Able To Inactivate Child Products For Specific Promotions. (Doc ID 2430207.1)

Last updated on AUGUST 01, 2018

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

 

On : 15.18 [IP2015] version, SBL: Order Management

Not able to hide products using pre-pick compatibility ule in case of eligibility display mode = 2

EXPECTED BEHAVIOR

-----------------

After Step 4 :- *Airtel PrePick Compa Child 3* product should not be visible in eConfgurator page

After Step 5 :- *Airtel PrePick Compa Child 2* product should be hidden on selection of *Airtel PrePick Compa Child 1*

After Step 6 :- it is throwing incompatible error message

After Step 9 :- *Airtel PrePick Compa Child 1* product should be hidden on selection of *Airtel PrePick Compa Child 2*

After Step 10 :- it is throwing incompatible error message

 

ACTUAL BEHAVIOR

-----------------

After Step 4 :- *Airtel PrePick Compa Child 3* is not visible in eConfgurator page(Working as expected)

After Step 5 :- *Airtel PrePick Compa Child 2* product still visible in eConfigurator after selecting *Airtel PrePick Compa Child 1* product(unexpected behavior)

After Step 6 :- it is throwing incompatible error message

After Step 9 :- *Airtel PrePick Compa Child 1* product still visible in eConfigurator after selecting *Airtel PrePick Compa Child 2* product(unexpected behavior)

After Step 10 :- it is throwing incompatible error message

STEPS

-----------------------

Note :- make sure that Eligibility flag = True for all the products and promotion

1. Create 3 child products as below

Name = Airtel PrePick Compa Child 1 ; Type = Product ; Structure Type = None ; Check Eligibility = True

Name = Airtel PrePick Compa Child 2 ; Type = Product ; Structure Type = None ; Check Eligibility = True

Name = Airtel PrePick Compa Child 3 ; Type = Product ; Structure Type = None ; Check Eligibility = True

2. Create Customizable produt as below

Name = Airtel PrePick Compa Root ; Type = Product ; Structure Type = Customizable ; Check Eligibility = True

|

|--> Product = Airtel PrePick Compa Child 1 (Min/Max/Def --> /999/)

|--> Product = Airtel PrePick Compa Child 2 (Min/Max/Def --> /999/)

|--> Product = Airtel PrePick Compa Child 3 (Min/Max/Def --> /999/)

User Interface :

Name = Test ; Option Type = High Interactivity; Base Theme = Base Theme with Auto Pricing JS ; Product Theme = Single Page Product Theme JS

now drilldown on user interface name

Group List :-

Group Name = Test ; Group Theme = Standard Group Theme JS

Group Items List :-

Name = Airtel PrePick Compa Child 1; Type = Relationship ; UI COntrol = Check Box with Price JS

Name = Airtel PrePick Compa Child 2; Type = Relationship ; UI COntrol = Check Box with Price JS

Name = Airtel PrePick Compa Child 3; Type = Relationship ; UI COntrol = Check Box with Price JS

3. Create Promotion as below

Promotion Name = Airtel PrePick Compa Prom ; Type = Bundled Promotions; Check Eligibility = True

Component Products :-

Product Name = Airtel PrePick Compa Root ; Def Card = 1

==> Compatibility rule under promotion

Matrix Name = Airtel Test Comp

Scope = ALL

Subj Prom = Airtel PrePick Compa Prom

Subj Base Prod = Airtel PrePick Compa Root

Subj Comp prod = Airtel PrePick Compa Child 1

Type = Excludes

Obj Prom = Airtel PrePick Compa Prom

Obj Base Prod = Airtel PrePick Compa Root

Obj Comp prod = Airtel PrePick Compa Child 2

4. Add Eligibility rule for *Airtel PrePick Compa Child 3* product

Matrix Name = Airtel Test

Rule Type = Not Available

Account = Airtel Pre Pick Comp

Test Case ==>

1. Create Account with below details

Name = Airtel Pre Pick Comp ; AccountType = Residential

2. Create Order under this account

3. add promoiton *Airtel PrePick Compa Prom* in line items

Default line item structure on adding the promotion in line items

Airtel PrePick Compa Prom

|--> Airtel PrePick Compa Root

4. Launch eConfigurator for Root Product

5. Select *Airtel PrePick Compa Child 1* product

6. select *Airtel PrePick Compa Child 2* product

7. undo the changes

8. unselect *Airtel PrePick Compa Child 1* product

9. select *Airtel PrePick Compa Child 2* product

10. Select *Airtel PrePick Compa Child 1* product

Cause

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