My Oracle Support Banner

List Price Value Changes When The Product Is Highlighted In Catalog View (Doc ID 2430316.1)

Last updated on AUGUST 01, 2018

Applies to:

Siebel CRM - Version 16.11 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.11 [IP2016] version, Order Management

ACTUAL BEHAVIOR
---------------
Catalog price is updated when the record is selected

EXPECTED BEHAVIOR
-----------------------
When the catalog > product is selected, the price should not be updated

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
- Open the 'Catalog'
- The value of the product in the list applet shows 275.42
- Select the same product so the record is highlighted in the list applet
- The value changes from 275.42 to 466.10?

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the correct value, the data integrity is not held

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.