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List Price Value Changes When The Product Is Highlighted In Catalog View (Doc ID 2430316.1)

Last updated on SEPTEMBER 09, 2021

Applies to:

Siebel CRM - Version 16.11 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.11 [IP2016] version, Order Management

ACTUAL BEHAVIOR
---------------
Catalog price is updated when the record is selected

EXPECTED BEHAVIOR
-----------------------
When the catalog > product is selected, the price should not be updated

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
- Open the 'Catalog'
- The value of the product in the list applet shows 275.42
- Select the same product so the record is highlighted in the list applet
- The value changes from 275.42 to 466.10?

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the correct value, the data integrity is not held

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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