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'End Date' Field Calculation Issue In 'Activity Form Applet' (Doc ID 2430667.1)

Last updated on AUGUST 02, 2018

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, CTI

ACTUAL BEHAVIOR
---------------
'End Date' field calculation issue in 'Activity Form Applet'
There is an issue that the 'End Date' appears a wrong end time comparing with Start Date & Duration. As we noticed that End Date filed calculate the time with talking the duration value as minutes. But actually the duration appear in seconds.
The 'End Date' field has mapped with the 'Action' BC , 'Planned Completion' field

EXPECTED BEHAVIOR
-----------------------
End date should be calculated properly based on duration 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Place inbound call.
2. Answer the call
3. Once the conversation is over drop the call and check the corresponding activity record

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot calculate end date properly

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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