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Associate Applet Not Showing In MVG (Doc ID 2431295.1)

Last updated on NOVEMBER 13, 2019

Applies to:

Siebel CRM - Version 17.3 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On: 17.3 [IP2017] version, Upgrade

ACTUAL BEHAVIOR
------------------------------
Associate applet 'HLS Case Assoc Applet' is not showing in MVG 'PUB Incident Case Mvg Applet'.
When the class of the BC 'PUB HLS Incident' is changed to 'CSSBCBase' from 'CSSBCPUBIncident', then the associate applet showing up properly.

EXPECTED BEHAVIOR
----------------------------------
Associate applet should be showing in MVG.

STEPS
--------------
1. Add 'PUB Incident Case Mvg Applet' to the field Case Num in PUB HLS Incident BC.
2. Add an associated applet 'HLS Case Assoc Applet' to this MVG applet.

BUSINESS IMPACT
------------------------------
Issue with user experience. Not able to display an MVG applet on Case Num field in PUB HLS Incident BC.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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