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Siebel Training Views Unusable in IP2016 (Doc ID 2431398.1)

Last updated on AUGUST 03, 2018

Applies to:

Siebel CRM - Version 16.18 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.18 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Training Views are not available

EXPECTED BEHAVIOR
-----------------------
Training views should be visible

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Go to Administration - Training -> Test

2. Create a Test.

3. Go to Administration - Training -> Questions

4. Create Question.

5. Associate question to Test.

6. Go to Administration - Training -> Tests

7. Drilldown record

8. Questions will be there

9. Do Preview

10. Preview doesn't show up questions and blank.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, users cannot use training module.

Changes

 

Cause

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