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Siebel Processes Are Getting Down Right After Siebel Service Starts (Doc ID 2431432.1)

Last updated on AUGUST 03, 2018

Applies to:

Siebel CRM - Version 17.5 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.0 [IP2017] version, Installation

Siebel IP 2017 - Siebel Processes are getting down right after siebel service starts.
The following error can be found in the Enterprise log file.

ERROR
-----------------------
 SBL-OSD-02006 Process 3922 exited with error - Process exited because it received signal SIGABRT.

 

Below is the call stack information for this crash:

Call Stack
-----------------------
Called from:
/drive/u01/Siebel/ses/siebsrvr/lib/libsslcosd.so(+0x7195)[0x5595c195]
/drive/u01/Siebel/ses/siebsrvr/lib/libsslcosd.so(+0x798e)[0x5595c98e]
[0x55615bf0]
/drive/u01/Siebel/ses/siebsrvr/lib/libsscfcmn.so(SSAChainRuntimeClassList(AFX_EXTENSION_MODULE*, CCFList<CCFElemPtr<void> >*)+0x22)[0x559f7902]
/drive/u01/Siebel/ses/siebsrvr/lib/libsscdo90.so(sscdo90_DllMain+0xb9)[0x5a0c6149]
/drive/u01/Siebel/ses/siebsrvr/lib/libsscdo90.so(Mw___sscdo_39_30_wrapDllMain+0x2b)[0x5a0c5f7b]
/drive/u01/Siebel/ses/siebsrvr/mw/lib/libkernel32.so(MwDllInPostConstruct+0x5e)[0x56b65e9e]
/drive/u01/Siebel/ses/siebsrvr/lib/libsscdo90.so(_Initializersscdo_39_30::construct()+0x22)[0x5a0c5d72]
/drive/u01/Siebel/ses/siebsrvr/lib/libsscdo90.so(_Initializersscdo_39_30::_Initializersscdo_39_30()+0x7e)[0x5a0c5eee]
/drive/u01/Siebel/ses/siebsrvr/lib/libsscdo90.so(+0x7f25)[0x5a0c5f25]
/drive/u01/Siebel/ses/siebsrvr/lib/libsscdo90.so(+0x2002d)[0x5a0de02d]
/drive/u01/Siebel/ses/siebsrvr/lib/libsscdo90.so(+0x6e48)[0x5a0c4e48]
/lib/ld-linux.so.2[0x44d0e44f]
/lib/ld-linux.so.2[0x44d128c7]
/lib/ld-linux.so.2[0x44d0e028]
/lib/ld-linux.so.2[0x44d12096]
/lib/libdl.so.2(+0xc3d)[0x56d5cc3d]
/lib/ld-linux.so.2[0x44d0e028]
/lib/libdl.so.2(+0x104c)[0x56d5d04c]
/lib/libdl.so.2(dlopen+0x41)[0x56d5cb71]
/drive/u01/Siebel/ses/siebsrvr/mw/lib/libkernel32.so(UnixLoadLibrary(CW_Instance*)+0x61)[0x56b68521]
/drive/u01/Siebel/ses/siebsrvr/mw/lib/libkernel32.so(+0xe3c06)[0x56b67c06]
/drive/u01/Siebel/ses/siebsrvr/mw/lib/libkernel32.so(LoadLibraryA+0x37)[0x56b67d97]
/drive/u01/Siebel/ses/siebsrvr/mw/lib/libkernel32.so(LoadLibraryW+0x40)[0x56b14ce0]
/drive/u01/Siebel/ses/siebsrvr/mw/lib/libmfc400su.so(AfxLoadLibrary(wchar_t const*)+0x2e)[0x55b1920e]
/drive/u01/Siebel/ses/siebsrvr/lib/libsscfcmn.so(CSSModuleManager::LoadDll(char16_t const*, int, char16_t const*, CSSObjectBase*)+0x11d)[0x559f96ed]
/drive/u01/Siebel/ses/siebsrvr/lib/libsscfcmn.so(SSALoadLibrary(SSstring const&, CSSObjectBase*)+0x5c)[0x559f9fec]
/drive/u01/Siebel/ses/siebsrvr/lib/libsscfdm.so(CSSDataSource::Init()+0x92)[0x5a494be2]
/drive/u01/Siebel/ses/siebsrvr/lib/libsscfsadbmfcext.so(CSSSecurityDbUser::GetDataSource(CSSDataSource*&, CSSObjectBase&)+0x102)[0x58dfa0f2]
/drive/u01/Siebel/ses/siebsrvr/lib/libsscfsadbmfcext.so(SecurityLogin+0x22f)[0x58dfacbf]
/drive/u01/Siebel/ses/siebsrvr/lib/libsslcsecm.so(CSSSecMgr::Login(SSstring const&, SSstring const&, void*&, bool)+0x308)[0x58d989c8]
/drive/u01/Siebel/ses/siebsrvr/lib/libsslcsecm.so(CSSSecMgr::Login(SSstring const&, SSstring const&, void*&)+0x3a)[0x58d998fa]
/drive/u01/Siebel/ses/siebsrvr/lib/libsslcsecc.so(CSSSecClnt::Authenticate(SSstring const&, SSstring const&)+0x128)[0x58dbea18]
/drive/u01/Siebel/ses/siebsrvr/lib/libsscfdm.so(CSSSecOMClnt::Authenticate(SSstring const&, SSstring const&)+0x3b)[0x5a52923b]
/drive/u01/Siebel/ses/siebsrvr/lib/libsscfdm.so(CSSModelPhysDef::Authenticate(SSstring const&, SSstring const&)+0xa0)[0x5a5627e0]
/drive/u01/Siebel/ses/siebsrvr/lib/libsscfdm.so(CSSModelPhysDef::LogonToDataSrc(SSstring const&, SSstring const&)+0x33)[0x5a562c03]
/drive/u01/Siebel/ses/siebsrvr/lib/libsscfom.so(CSSModel::Login(int (*)(SSstring&, SSstring&, int, char16_t const*, char16_t const*, int&, SSstring&), void (*)(char16_t const*), int (*)(char16_t const*, char16_t const*, SSstring&))+0x256)[0x5a262c46]
/drive/u01/Siebel/ses/siebsrvr/lib/libssscscom.so(ccfOMSess::Login(char16_t const*, char16_t const*, int)+0x83b)[0x58afb79b]
/drive/u01/Siebel/ses/siebsrvr/lib/libsssabsvm.so(CompMain+0x1bb)[0x58d0971b]
siebprocmw(wmain+0x16dd)[0x805001d]
siebprocmw(app_main+0x60)[0x80505e0]
siebprocmw(main+0x7e)[0x8054a2e]
/lib/libc.so.6(__libc_start_main+0xe8)[0x44d38d28]
siebprocmw[0x804e531]



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1)Generated SSL certs
2)Oracle DB Client and SES/SI installation done
3)Gateway Profile and Security profile creation is done. gtwysrvr service is running on 2320 port
4)Enterprise profile and deployment successfully completed
5)Siebel Server profile and deployment successfully completed.
6)Able to connect to odbc connection to DB
7) Try to bring the Siebel Server up


Cause

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