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Additional IC Fields Are Not Returned In The SwiPersonMatchOutputIO For The UCM PersonMatch Web Service Call (Doc ID 2432609.1)

Last updated on MAY 14, 2021

Applies to:

Siebel Universal Customer Master - Version 16.0 [IP2016] and later
Information in this document applies to any platform.


On : 16.0 [IP2016] version, Universal Customer Master


Additional ICs were added to the SwiPersonMatchOutputIO used for the PersonMatch UCM web service.

Afterwards, when invoking the PersonMatch UCM web service, the match records are returned. However, the additional IC fields are not returned in the match output. All other out of the box fields are returned, but additional fields aside from these out of the box ones were not returned.

The issue can be reproduced at will with the following steps:

1. Add additional fields to the SwiPersonMatchOutputIO > Candidate IC.

2. Compile the changes into the SRF file

3. Send inbound request for the PersonMatch UCM web service that matches an existing contact.

4. The matching contacts are returned. However, the additional fields aside from the out of the box ones were not returned.





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