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User Preferences File (.spf) File Not Been Generated After Upgrade To 18.5 (Doc ID 2433000.1)

Last updated on AUGUST 08, 2018

Applies to:

Siebel CRM - Version 18.5 to 18.5 [Release V17]
Information in this document applies to any platform.

Symptoms

On : 18.5 version, System Admin

ACTUAL BEHAVIOR
---------------
Customer upgraded their test environment to Siebel 2018.5 and end users are experience a hanging/frozen Siebel home page screen.


EXPECTED BEHAVIOR
-----------------------
Siebel end users should be able to login to an upgrade Siebel 2018.5 without the home page freezing/hanging.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Upgrade to Siebel 2018.5
2. Login to Siebel 2018.5
3. Observe the frozen screen

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Siebel 2018.5 after upgrade

Changes

 

Cause

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