User Preferences File (.spf) File Not Been Generated After Upgrade To 18.5
(Doc ID 2433000.1)
Last updated on SEPTEMBER 09, 2021
Applies to:
Siebel CRM - Version 18.5 to 18.5 [Release V17]Information in this document applies to any platform.
Symptoms
On : 18.5 version, System Admin
ACTUAL BEHAVIOR
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Customer upgraded their test environment to Siebel 2018.5 and end users are experience a hanging/frozen Siebel home page screen.
EXPECTED BEHAVIOR
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Siebel end users should be able to login to an upgrade Siebel 2018.5 without the home page freezing/hanging.
STEPS
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The issue can be reproduced at will with the following steps:
1. Upgrade to Siebel 2018.5
2. Login to Siebel 2018.5
3. Observe the frozen screen
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use Siebel 2018.5 after upgrade
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |