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Siebel 18.7 Generate Hierarchical Merge Report Fails On UNIX After Running Upgrep/IRM (Doc ID 2433141.1)

Last updated on AUGUST 08, 2018

Applies to:

Siebel CRM - Version 18.6 and later
Information in this document applies to any platform.

Symptoms

On : 18.6 version, Upgrade

ACTUAL BEHAVIOR
---------------
Generate merge report execution in UNIX fails after a successful IRM/upgrep run.

EXPECTED BEHAVIOR
-----------------------
Generate merge report should be successful.

STEPS
-----------------------
The issue can be reproduced ONLY in customer environment at will with the following steps:
1. Make sure to finish upgrep/IRM
2. Make sure all the steps for upgrep/IRM is complete in state.log
3. Generate merge report using mergereport.bat and check to see if it runs successfully.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run Merge report and this was causing a setback.

Cause

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