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Applet's Menu Opens in Wrong Spot on Screen (Doc ID 2435494.1)

Last updated on JULY 02, 2019

Applies to:

Siebel Financial Services CRM - Version 18.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

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The applet's menu opens in a wrong spot on the screen.

This issue (i.e., inconvenience) occurs when clicking on the menu icon of an applet. 

If that applet is on a screen/view that has more applets or big applets that do not fit on the screen, then the user must scroll to see the menu.

When users click on the icon, the menu popup displays, but its position is not correct. Usually the menu popup displays near the menu icon (below or on top).

 

EXPECTED BEHAVIOR

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The behavior can be reproduced on these views:
Administration - Communications > All Templates > Template Items
Administration - BI Publisher Reports > Reports - Standard Templates



STEPS
1. Open a view with 3 applets (example: Administration - Communications > All Templates > Template Items).
2. Click on "Show more" control in the first applet (applet expands to have 20 records)/
3. Click on the "Menu" control in the third applet, if the browser window is maximized, or in the second and third applet if the browser window is in windowed mode.
4. The popup "Menu" appears displaced, relative to the position of the control icon, with few rows above the "Menu" control.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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