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IP 2017 Upgrade: Sub Type Field On LOV BC Not Available To Update In Tools (Doc ID 2435679.1)

Last updated on AUGUST 15, 2018

Applies to:

Siebel CRM - Version 18.5 and later
Information in this document applies to any platform.

Symptoms

On :  18.5 version, Configuration - General

ACTUAL BEHAVIOR  
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IP 2017 Upgrade: Sub Type field on LOV BC not available to update in tools  

Before upgrade to IP2017,   the Sub Type field was added to the List of Values List Applet to store additional-clarifying information about the LOV.

Now, LOVs must be updated via workspaces in tools in IP2017.  For business requirement,   a new LOV record is needed and assign a specific value to the Sub Type field for this new LOV record.
However in dedicated tools and in web tools, the Sub Type field is not available. It is not on the applets nor in the columns displayed option.

The Sub Type field is available to view via the client in Administration - Data --> List Of Values, but of course, you cannot update the LOVs from this view anymore.

EXPECTED BEHAVIOR
-----------------------
Customer is expecting to see  the Sub Type field  to be available to update in tools or webtools. 

STEPS
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The issue can be reproduced at will with the following steps:
1. Log in to Web Tools  or Siebel Tools
2. Click Tools menu, select List Of Values
3. Note the Sub Type field is not exposed on  the  WT List of Values List Applet in Web Tools, nor in the List of Values List Applet in Siebel Tools.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
 Customer cannot complete our customer's requirements without being able to set the value in the Sub Type field.

Cause

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In this Document
Symptoms
Cause
Solution
References


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