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Unable To Access The User Preference File (Doc ID 2435863.1)

Last updated on AUGUST 15, 2018

Applies to:

Siebel Financial Services CRM - Version 16.13 [IP2016] and later
Information in this document applies to any platform.

Goal

User are not able to access their user preference file, resulting in losing their changes and having to redo them every time they log in.

When accessing the file on OS, getting the following error message "No such devices or address".
 

Solution

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