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Product Configurator Instance is not getting loaded (Doc ID 2435989.1)

Last updated on AUGUST 16, 2018

Applies to:

Siebel CRM - Version 16.18 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.18 [IP2016] version, Order Management

Issue Desc: Product Configurator screen is not displayed properly consistently

ACTUAL BEHAVIOR
---------------
Product Configurator screen is not displayed properly

EXPECTED BEHAVIOR
-----------------------
Product Configurator screen is not displayed properly and consistently

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create 2 Attributes --> Attribute 1 , Attribute 2
2 Create 2 Classes --> Class1 --> Attribute1
                                           --> Attribute2

3 Class2 --> Attribute1
             --> Attribute2

Create Parent product with Class1 and Child product with Class2.

Go to Administration Product--> Click on the Validate Button --> Configurator Opens

Select the child from the drop down --> Select no of items--> on top left corner click on the parent.

The configurator screen blanks with no info .
NOTE : Need to try couple of times to reproduce the issue.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
econfigurator Screen not displayed properly

Changes

 

Cause

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