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Smart Script - Not able to display multiple questions in the same page (Doc ID 2436525.1)

Last updated on AUGUST 17, 2018

Applies to:

Siebel SmartScript - Version 18.5 and later
Information in this document applies to any platform.

Symptoms

On : 18.5 version, SmartScript

ACTUAL BEHAVIOR
---------------
Customer has configured the Questions in the Smartscripts and applied the same to a Trip Report. But the questions aren't getting displayed in a single page rather one question is getting displayed in page and rest in another page. Which is not correct.


EXPECTED BEHAVIOR
-----------------------
All questions should be displayed in same page

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Siebel
2. Design the smartscript
3. Launch the smartscript and see that the first question is showing on the first page but not the rest of the questions, they are on next page.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the single page smartscript for all the questions.

Changes

 

Cause

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