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Siebel Activity Type Not Getting Updated To Category In Outlook (Doc ID 2436572.1)

Last updated on AUGUST 17, 2018

Applies to:

Siebel Server Sync - Microsoft Exchange Server - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

Siebel Activity Type not getting updated to Category in Outlook.

Activity Created in Siebel is synced successfully to Outlook and Activity Type of Siebel is showing in Outlook as Category but if you change the category of the activity it wont get updated to the outlook in next sync.

EXPECTED BEHAVIOR
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If user updates the Siebel Activity Type in siebel, Category should gets updates in outlook for the meeting.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a activity in siebel and set the Type as "Alert".
2. Run the synch, activity get synched to outlook and "Alert" is shown in Outlook as Category.
3. Update the activity again in Siebel by editing the subject and Type field as "Analyst".
4. Run the synch, subject of the activity gets updated but category is not updated and still remains as "Alert".

Changes

 

Cause

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