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Audit Trail Issue With Joined Fields (Doc ID 2439102.1)

Last updated on AUGUST 28, 2018

Applies to:

Siebel CRM - Version 15.17 [IP2015] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Updating a join Field using SetFieldValue of escript is not Auditing pick map fields.

EXPECTED BEHAVIOR
-----------------------
Updating a join field should track the Audit trail changes of pickmap fields as well.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. For an Opportunity-->Account field, Try to enable Auditing for Account Name and Account Id
2. Try to change "Acount Id" using SetFieldValue event of escript
3. Notice that when updating "Account Id" field from escript, Audit trail is not capturing Audit values for Pickmap fields.

Cause

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In this Document
Symptoms
Cause
Solution
References


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