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Intermittently Getting Java.io.IOException: Too Many Open Files Error In UCM Publish (Doc ID 2440389.1)

Last updated on NOVEMBER 06, 2019

Applies to:

Siebel Universal Customer Master - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.19 [IP2016] version, Universal Customer Master

When attempting to perform UCM publish/subscribe through outbound web service over JMS
the following error occurs intermitently to 3-4% of the calls

ERROR
-----------------------
01-Aug-2018 23:54:17.117 SEVERE [http-nio-9001-Acceptor-0] org.apache.tomcat.util.net.NioEndpoint$Acceptor.run Socket accept failed
java.io.IOException: Too many open files

in addition to that, apparently all requests are logging into jms.log as a failure, even though functionally it is still working fine:
[SIEBEL ERROR] Thread[http-nio-9001-exec-13,5,main] [2:50:08.879 AM Thu Aug 2: ] Commit failed.
[SIEBEL ERROR] Thread[http-nio-9001-exec-13,5,main] [2:50:08.880 AM Thu Aug 2: ] Error invoking Commit --

STEPS
-----------------------
The issue can not be reproduced at will

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users perceive a 3-4 % rate of failure publishing UCM responses downstream. This would cause subscribing systems to be out of sync with the master data in UCM.

Cause

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In this Document
Symptoms
Cause
Solution


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